FAQs

1. Delivery & COD Tensions

• Q: Product receive hone mein kitna time lagega?

  • Answer: Order verify hone ke baad Karachi mein 1-2 working days aur baqi tamam cities mein 3-5 working days mein parcel aap ke ghar tak delivered ho jata hai.

• Q: Kya main parcel open karke pehle check kar sakta hoon?

  • Answer: Courier companies ki strict security policy ke tehat payment se pehle parcel open karne ki ijazat nahi hoti. Lekin aap ko ghabrane ki bilkul zaroorat nahi—agar product mein koi bhi fault ya issue nikle, toh hamari 7-Days Easy Exchange Policy ke tehat item change ho jayega.

2. Quality & Authenticity Tensions (Juicer, Blenders & Electronics)

• Q: Kya product same waisa hi hoga jaisa pictures aur videos mein dikhaya gaya hai?

  • Answer: Ji bilkul! AL-HADI Electronics par hum 100% original product photos aur videos use karte hain. Dispatch karne se pehle hamari Q&A team har product ko test aur check karti hai.

• Q: Agar juicer/blender ya electronic item me koi defect nikal aaye toh kya hoga?

  • Answer: Damaged ya defective item ki surat mein aap ko 7 dino ke andar hamare WhatsApp support (03190244123) par photo/video bhejni hogi. Hum bina kisi extra delivery charge ke aap ko new replacement piece dispatch kar dein ge.

3. Payment & Support Tensions

• Q: Delivery charges kitne hain?

  • Answer: Hum poore Pakistan mein flat Rs. 200–250 delivery charge karte hain. Specific bundle deals ya promotions par hum FREE Shipping bhi offer karte hain.

• Q: Order place karne ke baad agar mujhe koi issue ho toh contact kaise karoon?

  • Answer: Aap hamare dedicated WhatsApp Support (03190244123) par kisi bhi waqt message kar sakte hain. Hamari team 24/7 aap ki help ke liye available hai.